Utopia Thinking Systems develops AI solutions that are disrupting customer care and contact systems by means of Deep Learning usage (Deep Neural Networks). utopia.AI is changing the way commercial liaisons between clients and providers are handled allocating value to each second of human work. Traditional customer relationship management (CRM) and contact centers gain added value and improved efficiency through the optimisation of the work carried out by call center agents. Our portfolio of services transforms an agent’s role to that of exclusively supervision and correction. Neural networks trained by utopia.AI for the processing of natural languages and emotions develop personalised products, specific to the sector and corporate profile of each organisation.